Would not recommend - Anonymous employee Track24 Employee Review

1.0
4 June 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great purpose considering mission and customers. If you are in the UK you can enjoy the WeWork amenities, in Dubai perks of a central office location. Some of the colleagues are really helpful.

Cons

The company is affected by cultural issues brought by a management ready to squeeze every willingness to work from the employees by frustrating them and creating continous fear and a toxic culture. Controls are becoming more and more stringent from restrictions in working from home to all-hands attended, provoking the employees' fear for constant repercussions and warnings. Company will issue promotions that are just ways to sort problems out created by a resignation. At times, you are expected to work above 45 hours a week given all the requests that might arrive. Not picking up a request on your day off, even in the weekend, will have repercussions. Senior management does not seem to have experience in running an IT company and its products. There is a great buzz on saying that decisions have to be based on "data" when their understanding of data is poor. Their pick of new colleagues is only limited to those overpromising and delivering way less or nothing at all. Everyone can turn into a scapegoat for sacking in case. Expect to be unfairly used pretty soon. The solution for setbacks is to put the blame on the employee rather than fostering understanding. This destroys any good initiative. Wishful-thinking reigns and any contrary opinion is quickly destroyed by disbanding the employee (even after years of service). The high turn-over demonstrates this. This creates a high impact in the minds of those working there who end up considering themselves as imbecilles unable to do any job and taking a toll on their health. Not coming to the office in Dubai is considered a high offence. Senior members will make passive aggressive remarks and report you. In London this will start soon, unreasonable for such a small IT company. No bonuses have been issued during the last two years and the company is constantly bending over backwards for every client. It does not matter whether their ask is fair or not, written on a contract or not, if the customer even slightly threatens to cancel a subscription T24 will do anything to keep the customers. It is frustrating for employees. Lastly, multiple times members of the senior management made toxic remarks and did not hesitate in openly disrespecting people during calls. One member in particular manipulated employees trying to convince them UPDATE Following the fake reviews uploaded by the management I decided to give 1 star. It is such a despicable behaviour.

Explore other reviews about Track24

1.0
1 June 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They had been flexible allowing working from home, although the policy on this was changing to demand attending the office 2 days per week.

Cons

Overall my experience at Track24 left me low on motivation, confidence and hugely frustrated at the blame culture and lack of accountable senior leadership that caused so many good people to leave in my relatively short time at the company. It is being led by a small clique of self-important and under-qualified 'chiefs' with old fashioned, overly corporate approaches. The most positive attribute I can really credit them with is their impressive self-preservation, unfortunately at the expense of everyone else. Added to this no real benefits and a constant high turnover of staff, I would strongly recommend avoiding this company.

10
1.0
14 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Not really any pros to work here. The current management forces you into the office, micro manages you, and sets unrealistic expectations of goals.

Cons

Everything you can think of that makes a company not good, Track 24 does it. Also, underpays you on top of it. Do not work here.

9
avatar
Track24 Response
1mo
Since this Glassdoor review was published, we have taken the feedback on board and reflected carefully on the points raised. We recognise that over the past five years the business has experienced considerable change, driven by both external market factors and internal priorities, which has at times impacted clarity around objectives, resourcing, and product-market fit. We have listened to these concerns and have acted on them. A number of changes have been implemented to address the areas highlighted, bringing greater focus, alignment, and consistency across the business. These actions have had a positive impact on how we prioritise work, support our teams, and deliver against our goals. We remain committed to being a people-first business. The changes we have made are intended to create a more supportive, transparent, and rewarding environment for our team, while continuing to ensure our customers and partners can rely on our products to deliver the highest standards of duty of care.
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