They refused to pay my salary! - Account Manager Track24 Employee Review

1.0
24 Jan 2023
Recommend
CEO approval
Business outlook

Pros

They sit in a growing market which means there are growth opportunities for the company.

Cons

Liars and charlatans in leadership roles. I had read the negative reviews left by former employees but thought it couldn't have been as bad as they made out, especially considering that in my interview process the Managing Director and Chief Operations Officer (who pretty much run the company under the CEO) came across as nice, genuine and fair professionals. I was in for a total shock. During the interview process there were discussions on the job description and promises of commission payments which was important to me as I had taken a significant drop in base salary to join. Upon joining I was asked to complete completely different duties that would take away time needed to do my actual job. I quickly realised they had recently let go of another employee and wanted to merge that role into mine. I persevered for 7 weeks as I'm no stranger to hard work and after accelerating a few deals to signature stage I raised the question to the MD and COO once more on commission pay to which the answer was "we will not be paying you commission for deals won" I was bewildered but didn't push back I simply handed in my resignation and the COO said they will arrange collection of my work laptop, I said thank you and left it there, I was above arguing and could finally see the company and leadership team for what they were, liars and charlatans. After handing in my resignation a few days before Christmas I was due to be paid on the last day of the month so it was to my surprise when the 31st December 2022 passed and I had not received my pay. I followed up with the COO and her response was that "there must've been an automatic trigger to stop payment....and some other jibberish" a week of me CHASING went by and the finance team responded saying I would be paid by Jan 10th. This date came and went and I chased again to which the COO's response was now that they were waiting on my work laptop to be returned before they release my payment. They were obviously trying their hardest to make things difficult for me, to purposefully not release an employees pay especially around the festive/new years period is calculated and wrong. Fortunately for me I did not feel the financial stress of their foul play but it was frustrating nonetheless. Another week of me chasing went by until they arranged for collection of the laptop, I handed it over to the royal mail collection service for a next day delivery and was surprised to receive the laptop back a few days later due to Track24 placing the WRONG return address on the label. I stayed calm even though at this point it was as clear as day to see that they did not want to pay me and were simply mocking me, after chasing again they arranged another next day collection and that's right you guessed it....the COO comes back and says the laptop was lost by Royal Mail. I cannot believe how conniving and deceitful the people in charge of this company are, I'm 100% sure they've got the laptop and are just being dishonest but I've reached the level where all I can do is let go and let God.

Explore other reviews about Track24

1.0
1 June 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They had been flexible allowing working from home, although the policy on this was changing to demand attending the office 2 days per week.

Cons

Overall my experience at Track24 left me low on motivation, confidence and hugely frustrated at the blame culture and lack of accountable senior leadership that caused so many good people to leave in my relatively short time at the company. It is being led by a small clique of self-important and under-qualified 'chiefs' with old fashioned, overly corporate approaches. The most positive attribute I can really credit them with is their impressive self-preservation, unfortunately at the expense of everyone else. Added to this no real benefits and a constant high turnover of staff, I would strongly recommend avoiding this company.

10
1.0
14 Sept 2022
Recommend
CEO approval
Business outlook

Pros

Not really any pros to work here. The current management forces you into the office, micro manages you, and sets unrealistic expectations of goals.

Cons

Everything you can think of that makes a company not good, Track 24 does it. Also, underpays you on top of it. Do not work here.

9
avatar
Track24 Response
1mo
Since this Glassdoor review was published, we have taken the feedback on board and reflected carefully on the points raised. We recognise that over the past five years the business has experienced considerable change, driven by both external market factors and internal priorities, which has at times impacted clarity around objectives, resourcing, and product-market fit. We have listened to these concerns and have acted on them. A number of changes have been implemented to address the areas highlighted, bringing greater focus, alignment, and consistency across the business. These actions have had a positive impact on how we prioritise work, support our teams, and deliver against our goals. We remain committed to being a people-first business. The changes we have made are intended to create a more supportive, transparent, and rewarding environment for our team, while continuing to ensure our customers and partners can rely on our products to deliver the highest standards of duty of care.
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