Lessons in Corporate Politics - Auto Claims Adjuster Travelers Employee Review

3.0
7 July 2018
Recommend
CEO approval
Business outlook

Pros

- Good pay. - Good benefits. - Some of the people are really nice. - Having the company's name on your resume can help open doors within the industry.

Cons

Everything else. You'll see a lot of great reviews from first year employees, and there's a reason for that. Travelers has an unspoken "up or out" policy. I've been told this by VERY reliable sources. So while they strive to keep new hires happy for their first year there, afterwards the rug gets pulled out from under everyone. Among tenured employees, they're seeking to promote the top 20% or so, who are mostly selected based on how popular they are among the management team. The other 80% or so of new hires will be driven out of the company. No one believes it'll happen to them until it does. Speaking out about these things can cause a person to get labelled a disgruntled employee by others, at least until the machine goes into effect against those others also and they experience what's going on for themselves. So if you were wondering why turnover is so high there, the cat is out of the bag. If you get an opportunity to work at Travelers take advantage of it, but have an exit-plan ready upfront. The company will use you then spit you out, so don't get caught worrying about loyalty. Just use them for what they're good for -- the pay, the benefits, and the experience. But look out for yourself first and foremost. Treat your relationship with the company the way they treat it: strictly business.

Explore other reviews about Travelers

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

I love working for Travelers. It has a strong culture built on integrity and collaboration. Leadership is visible, accessible, and genuinely invested in the success of the business and its employees. There are real opportunities to grow your career here — the company promotes from within and supports professional development in meaningful ways. I've seen colleagues advance significantly, and I've had the same opportunity myself. Travelers truly cares about its customers and the value insurance brings. Great team atmosphere and tremendous co-workers. **Cons:** The pace is fast and the workload can be demanding, especially in Claims. This is not a 9-to-5 environment, and candidates should come in knowing that. That said, the expectations are clear and the work is meaningful. **Advice to Management:** Keep doing what you're doing. The culture and leadership here are genuinely differentiated — don't lose that as the company continues to grow.

Cons

I don't consider it a con but some might - the pace is fast and the workload can be challenging, especially in Claims. Company is cutting edge so you should be prepared for change and continuous development to meet the business environment. That said, the expectations are clear and the work is meaningful. If you like to be challenged this is a great place to have a career.

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