Work Culture Review - Program Manager Travelers Employee Review

1.0
18 Nov 2018
Recommend
CEO approval
Business outlook

Pros

Employee Health and Dental Insurance are covered. Most underwriters are great people hold fast to camaraderie and strong collaborative efforts.

Cons

There is no such thing as work life balance here. You work 20 hours per day, 7 days per week, most departments run skeleton crews, does not hire enough underwriters to account for the overwhelming amount of accounts that need to be analyzed per underwriter. Regional Directors and VPs hold fast to a tyrannical management approach and are down right verbally abusive. Unfortunately all upper management (Regional Directors, Chief Officers, and VPs) makes the workplace a toxic work culture.

Explore other reviews about Travelers

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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