Stay Away - Personal Lines Underwriter Travelers Employee Review

1.0
15 Jan 2019
Recommend
CEO approval
Business outlook

Pros

Good benefits and PTO given.

Cons

This might be futile as many negative Travelers reviews are eventually removed. I've been a Travelers Personal Lines Underwriter for over 5 years. This has become the most dysfunctional department I've ever worked in. Nobody is on the same page. Agents call in and get a different answer from each person they talk to. This is partly because of the LITERALLY HUNDREDS of different ungodly long and asinine procedures that nobody has time to stay current on due to the nonstop calls and emails. There are also unwritten procedures we're supposed to know. Those unwritten procedures often change without you being notified. Utterly ridiculous. Every time a few underwriters quit, they'll hire more, but never more than those who quit. So our staffing numbers reduce and our work load increased, constantly. We used to have great relationships with our agents. Now, we no longer have time to maintain a relationship because you don't have time to talk to agents when you're just answering the next call after the next call, etc. Systems crash every day. This company still uses DOS based programs. It's no longer the 20th century, but Travelers hasn't noticed. Unless you need "Underwriter" on your resume, stay away.

Explore other reviews about Travelers

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

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