Not the company it used to be - Inside Auto Claims Representative Travelers Employee Review

1.0
28 July 2021
Recommend
CEO approval
Business outlook

Pros

PTO and benefits are decent. Some work from home options. Fellow employees are good hard working people. Pay used to be good but don't expect any raises or bonuses. Heard it's better outside of claims

Cons

All my coworkers were miserable and stressed to the point of going out on leave. We got henpecked to death over minute data details so corporate can analyze data rather than grade us on the big picture of how we handled the claim. The expectations changed every time the wind blew and it became impossible to keep up with because you are so busy. The company seems to have taken a nose dive the last few years in regards to the morale. Raises are small (if at all). We used to get bonuses but now they expect you to work more and more claims and you better not complain. At least other insurance companies offer profit sharing. Travelers used to pay above the competition but not anymore. Staffing is always off and expectations just keep increasing.

Explore other reviews about Travelers

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

I love working for Travelers. It has a strong culture built on integrity and collaboration. Leadership is visible, accessible, and genuinely invested in the success of the business and its employees. There are real opportunities to grow your career here — the company promotes from within and supports professional development in meaningful ways. I've seen colleagues advance significantly, and I've had the same opportunity myself. Travelers truly cares about its customers and the value insurance brings. Great team atmosphere and tremendous co-workers. **Cons:** The pace is fast and the workload can be demanding, especially in Claims. This is not a 9-to-5 environment, and candidates should come in knowing that. That said, the expectations are clear and the work is meaningful. **Advice to Management:** Keep doing what you're doing. The culture and leadership here are genuinely differentiated — don't lose that as the company continues to grow.

Cons

I don't consider it a con but some might - the pace is fast and the workload can be challenging, especially in Claims. Company is cutting edge so you should be prepared for change and continuous development to meet the business environment. That said, the expectations are clear and the work is meaningful. If you like to be challenged this is a great place to have a career.

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