Used to be great! Hoping it gets better... - Outside Claim Representative, Property Travelers Employee Review

4.0
8 July 2022
Recommend
CEO approval
Business outlook

Pros

Great career development if your put in the work. I was promoted 3 times in less than 2 years and went from low $40's to high $60's in the same time frame. Lower management is some of the best I have ever seen. Most unit managers really try their best for their team to feel valued.

Cons

The company is currently chronically understaffed in most departments and throughout most of its territories in the US. The staffing issues cause increased workload for the employees that are left and most of the time no stretch bonuses or retention incentives are being given so more people are either switching to departments with lower work loads, or leaving the company for competitors, this in turn makes the staffing issues even worse. Work-life balance is currently horrible. Long hours in salary jobs with no bonuses or incentives.

Explore other reviews about Travelers

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

5.0
20 June 2026
Recommend
CEO approval
Business outlook

Pros

I love working for Travelers. It has a strong culture built on integrity and collaboration. Leadership is visible, accessible, and genuinely invested in the success of the business and its employees. There are real opportunities to grow your career here — the company promotes from within and supports professional development in meaningful ways. I've seen colleagues advance significantly, and I've had the same opportunity myself. Travelers truly cares about its customers and the value insurance brings. Great team atmosphere and tremendous co-workers. **Cons:** The pace is fast and the workload can be demanding, especially in Claims. This is not a 9-to-5 environment, and candidates should come in knowing that. That said, the expectations are clear and the work is meaningful. **Advice to Management:** Keep doing what you're doing. The culture and leadership here are genuinely differentiated — don't lose that as the company continues to grow.

Cons

I don't consider it a con but some might - the pace is fast and the workload can be challenging, especially in Claims. Company is cutting edge so you should be prepared for change and continuous development to meet the business environment. That said, the expectations are clear and the work is meaningful. If you like to be challenged this is a great place to have a career.

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