Unfortunately, now a dumpster fire. - Anonymous employee Travelers Employee Review

1.0
10 Sept 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Decent benefits package that starts day one.

Cons

Outsourcing front line contact and processing. Lack of flexibility in scheduling Low pay increases once with the company. CEO consistently tells employees how much money the company is making and fails to distribute that increase to.employees. CEO Alan D. Schnitzer has taken a pay increase since 2016 of 12.6 million dollars. Shareholder profit has increased almost 800% in the last 20 years and base employee salaries have only increased by 20%. The company used to have a very customer service and personal accountability mindset which has been replaced with a cost cutting and shareholder profit mindset. This has led to an overall toxic work environment in many ways, including unreasonable metrics, constant push for more to be done by front line employees at a quicker pace, increased employee burn out and turn over, and lack of customer satisfaction.

Explore other reviews about Travelers

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

great salary, many opportunities for growth.

Cons

challenging. will require a lot of learning of the systems.

2.0
26 June 2026
Recommend
CEO approval
Business outlook

Pros

We receive continuous training to stay up to date with new state regulations and market trends. My colleagues make the day go by quickly. The benefits are very reasonable. There is room for career growth if you know how to network. I appreciate their consistent push for community volunteer opportunities.

Cons

The personal lines department seems to be falling apart right now. Issues with the internal systems are resulting in underwriters doing multiple jobs and becoming a dumping ground for all agent issues even if they aren't underwriting related. I don't feel that the directors are truly expressing to the senior leadership team the impact that all these issues are having on the mental health and quality of life for the employees that are on the front lines trying to maintain a good reputation for the company. It's sad to see how quickly this department has gone downhill and the amount of quality underwriters that are jumping ship for different departments or different companies all together. What's even sadder it that no one with authority seems to care, or listen, when concerns are brought forth. I truly advise anyone considering applying for any position within the personal insurance department to hold off until things start to change - it's not worth the mental anguish that you'll experience.

See reviews by: Helpful|Rating|Date|All