Pros
The pay the pro and yearly bonus.
Cons
I have been here since the transfer of agency msc to big CCO. This was due to Medicaid's redo, trying to save money and better oversight of billing and services. It's a big fail for me. Too many people too much paperwork, not enough time to truly spend on cases you need to. I timed myself on how long it took me to do all the steps to complete someone's plan...30 mins. Not time spent actually updating the plan. This is time spent uploading. documenting you uploaded the plan documenting the distribution. It is time consuming. The program used for documents and files is not user friendly. There is not a spell check, you can't go from one section to another easily. Supervisors are not available to assist due to their own caseloads. Supervisors can't help with everything and or explains things I already know, wasting my time I've been doing this for over 15 years. I miss the old ways, my plans were easily completed I wasn't chasing people, I knew them better. People don't understand how the health home works. They don't know why I'm always asking them about doctors and appointments and their health. I have to remind them that they are in the the health home. Some of them don't want the oversight and get annoyed when I ask about their health and any assistance I can provide. Yes I agree those who have many medical issues or behavioral concerns need this type of support. Other things that make this job difficult is not being able to communicate through text not being able to send your own mail not being able to print your own forms and take them to your individual but have to rely on an office manager to send them to you. Technology is way too advanced for these things not to be utilized it would save time that is used to wait for documents. Not all documents can be signed electronically. Not everyone uses email. I know others ccos allow their care managers to use texting.