Tri County Care. Reviews

I have been here since the transfer of agency msc to big CCO. This was due to Medicaid's redo, trying to save money and better oversight of billing and services. It's a big fail for me. Too many people too much paperwork, not enough time to truly spend on cases you need to. I timed myself on how long it took me to do all the steps to complete someone's plan...30 mins. Not time spent actually updating the plan. This is time spent uploading. documenting you uploaded the plan documenting the distribution. It is time consuming. The program used for documents and files is not user friendly. There is not a spell check, you can't go from one section to another easily. Supervisors are not available to assist due to their own caseloads. Supervisors can't help with everything and or explains things I already know, wasting my time I've been doing this for over 15 years. I miss the old ways, my plans were easily completed I wasn't chasing people, I knew them better. People don't understand how the health home works. They don't know why I'm always asking them about doctors and appointments and their health. I have to remind them that they are in the the health home. Some of them don't want the oversight and get annoyed when I ask about their health and any assistance I can provide. Yes I agree those who have many medical issues or behavioral concerns need this type of support. Other things that make this job difficult is not being able to communicate through text not being able to send your own mail not being able to print your own forms and take them to your individual but have to rely on an office manager to send them to you. Technology is way too advanced for these things not to be utilized it would save time that is used to wait for documents. Not all documents can be signed electronically. Not everyone uses email. I know others ccos allow their care managers to use texting.

I received multiple warnings from friends employed at the company not to apply for the job, as they believed it wasn't worth the stress and pressure. Online reviews further confirmed these concerns, but I thought my prior experience in a fast-paced environment would help me adapt quickly. I was completely mistaken. Here's my breakdown of the experience: Caseload: Initially, you handle a manageable number of cases that gradually increase over time. Depending on your member’s tier (ranging from 1 to 4), your caseload can reach up to 40 members. Having more Tier 4 members doesn't necessarily mean a lighter caseload; it often implies more work with these higher-tier members. Regardless of your caseload specifics, expect a consistently high-stress level. Management's expectations are frequently unrealistic, and they push you to accomplish an excessive workload. Management: Although Care Managers have voiced numerous complaints, management pays little attention to them. Upper management occasionally joins team meetings to sugarcoat issues and gaslight Care Managers. Long-standing issues like excessive pressure, a lack of work-life balance, disrespect from Care Manager supervisors, and miscommunication regarding company expectations have been reported for years with no apparent intent to address them. It's worth noting that this company occupies a niche role in the NYS healthcare field, which might explain the lack of motivation to improve. Work-Life Balance: Many of my colleagues have shared similar experiences of deteriorating mental health, high blood pressure, and other health problems resulting from this job. These health concerns can be directly attributed to the unrealistic demands placed on Care Managers. For example, my colleagues and I often found ourselves working overtime because eight hours simply weren't enough to complete our tasks. When we requested overtime pay, it was frequently denied, leaving us with no choice but to work extra hours without compensation. As bizarre as it may sound, this option was still more appealing than having your supervisor shout out at you the next morning for having a Life Plan completed. PTO: Please consider using your PTO before leaving the job, I have heard of many instances where people who have worked there for 4+ years were denied their PTO payout when they decided to leave the company. I know of at least 4 CMs who were denied their PTO payout despite giving 3 to 4 weeks' notice. Turnover: The company has a huge turnover rate. I started with about 8 people in training, and within 4 four months, there were only two left, myself included in the 2.