Pros
Former C-suite worked collaboratively to steer the organization become high growth, profitable and culturally resilient. They advocated for one team mindset that improved trust, accountability, transparency and collaboration among the teams and middle managers.
Cons
Since the arrival of new CEO a few years ago, the entire company simply went downhill. Competent leaders got fired, new leaders got hired who don't know anything about organizational culture, product development, leadership, growth and only use buzzwords to hide their incompetency. Don't take my word for it, the company financials prove the rapid downfall. Recently product operations leader laid off an entire department because they read a book on product operations about reorganizing!!! The person claims they previously worked for a trillion-dollar company but has absolutely no knowledge or experience of product development. The only accomplishment during this product ops' tenure at truckstop is plagiarizing POM (Product Operating Model) from previous product leaders, renaming this model to PDLC and selling this to superiors!! The top leader wants to go fast but hired direct reports who are introducing processes that have exponentially slowed the delivery of values to customers and continuously being outperformed by the competitors. SILO mindset is deteriorating trust big time across the company and hindering the growth significantly. Before laying off an entire department I wonder how this product ops leader justified the layoff because he only spent a few months with this team, was totally distracted during 1:1 meeting and chatting with other people during 1:1 and replacing employees with new people who have similar skillset. So how did someone justify the huge layoff cost, $300k at least that includes severance pkg, LHH and time required for replacing this department? Or did this person's superiors just approve the layoff cost because they have no idea what they are doing or the people who directly report to them doing? This so called product operations leader only escalates issues inside or outside the company and recently was seen reaching out to a vendor on public platform and asking why their service was down. Seriously??This so called product ops leader doesn't even know how to escalate but draws large salary because got hired without due diligence and reports to someone who is clueless about their underlings or their own responsibilities.
