Truckstop.com Reviews

The company is trying to be a product led organization but struggling to know how to do that. The Product Operations leadership was hired last April and not sure what they have accomplished other than plagiarizing the old POM that was in place under the former CPO, and calling it a "new" creation. They have no idea (their words) what it means to work and think in an agile manner. The organization is now going to try and implement product operations managers to run programs and perform project manager duties . Agile/Lean principles no longer exist so stay away if you want to be a part of a fast paced product driven shop. They are implementing more process and stop gates with an emphasis on waterfall delivery. The company doesn't know what it means to be lean and experiment with new ideas. All initiatives are planned to be a finished, bells and whistles product but called a "beta" because they release it to a small audience. They decide to go GA as soon as the beta phase is launched. No decisions are being made based on customer feedback. PMs have too many initiatives going at one time, they are slammed and it doesn't allow them to embed themselves with the development teams to understand the day-to-day. I feel bad for each of them. The company is running without a CRO, COO, CTO, CMO and CFO. Ever heard of that?

Since the arrival of new CEO a few years ago, the entire company simply went downhill. Competent leaders got fired, new leaders got hired who don't know anything about organizational culture, product development, leadership, growth and only use buzzwords to hide their incompetency. Don't take my word for it, the company financials prove the rapid downfall. Recently product operations leader laid off an entire department because they read a book on product operations about reorganizing!!! The person claims they previously worked for a trillion-dollar company but has absolutely no knowledge or experience of product development. The only accomplishment during this product ops' tenure at truckstop is plagiarizing POM (Product Operating Model) from previous product leaders, renaming this model to PDLC and selling this to superiors!! The top leader wants to go fast but hired direct reports who are introducing processes that have exponentially slowed the delivery of values to customers and continuously being outperformed by the competitors. SILO mindset is deteriorating trust big time across the company and hindering the growth significantly. Before laying off an entire department I wonder how this product ops leader justified the layoff because he only spent a few months with this team, was totally distracted during 1:1 meeting and chatting with other people during 1:1 and replacing employees with new people who have similar skillset. So how did someone justify the huge layoff cost, $300k at least that includes severance pkg, LHH and time required for replacing this department? Or did this person's superiors just approve the layoff cost because they have no idea what they are doing or the people who directly report to them doing? This so called product operations leader only escalates issues inside or outside the company and recently was seen reaching out to a vendor on public platform and asking why their service was down. Seriously??This so called product ops leader doesn't even know how to escalate but draws large salary because got hired without due diligence and reports to someone who is clueless about their underlings or their own responsibilities.