Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      USAA

      Engaged employer

      USAA reviews

      A Total Sham - Member Service Representative USAA Employee Review

      2.0
      18 Dec 2025
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      You will at least have a steady paycheck.

      Cons

      Job and physical security are a joke, they will not hold true to any promises that they make, and you are guaranteed to get physically sick from the immense stress that comes with providing industry-leading customer service in an obnoxiously understaffed environment.

      Explore other reviews about USAA

      5.0
      27 Jan 2026
      Senior project manager
      Recommend
      CEO approval
      Business outlook

      Pros

      People and pay are great.

      Cons

      The company does a lot of layoffs

      1
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
      See reviews by: Helpful|Rating|Date|All
      Related searches: USAA jobs | USAA salaries | USAA benefits | USAA interviews | USAA conversations
      USAA reviewsUSAA Member Service Representative reviewsUSAA review