middle and upper management are not on the same page. There were some awesome managers while there but there were more managers that dont take into account metrics or tenure when dealing with agents.
Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.
Cons
Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.