Good benefits and work-life balance but poor communication - Director USAA Employee Review

2.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits, pay and work life balance. Coworkers are great. A lot of talented people. The mission is inspiring.

Cons

Bureaucracy-operates like the military and a lot of decisions have to be funneled to executives. Little to no communication for some reason, USAA does not like to communicate via emails, which would be fine if there were more communication from executives, but that is not the case. You are left in the dark on why decisions were made. If you are remote, you should be worried. All new requisitions require on site which means you will have very little career mobility. They treat remote individuals differently. There are constant reports and layoffs. They hire executives externally, but very few make it longer than two years. Employee morale is very low. There is very little room for advancement.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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