Great benefits but challenging micromanagement and metrics - Banking Service Representative USAA Employee Review

Micromanagement with back to back costumer contact, strict metrics, constant change, no matter how long you've been here it seems that you will never truly know how to do your job. Weekly coaching and meetings stating what could have been done better, no matter how hard you work they always find something to nitpick. No work life balance, hard to get PTO approved. If you need to leave early plan to leave an hour or more before as you can get stuck on a long call. You will be stuck at your desk all day, zoom meetings with co-workers sitting next to you.