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      Call center sucks - Senior Specialist USAA Employee Review

      4.0
      20 June 2017
      Senior specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Great pay, great benefits, huge bonuses, good culture.

      Cons

      Majority of jobs there are in the call center which is miserable. Many employees struggle with anxiety and depression because of it. very micromanaged. Extremely hard to promote out of the call center once they get you trapped in it.

      Explore other reviews about USAA

      5.0
      16 Feb 2026
      Product owner
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture with a value driven culture. Was given autonomy to drive processes and steer the implemenation journey's for the teams I was responsible for

      Cons

      Given it is a large organization, there was some challenges in getting time with some teams with whom we my main teams had dependencies.

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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