Provides great products, but lacks effective management of human capital - Member Service Representative USAA Employee Review

3.0
15 June 2012
Recommend
CEO approval
Business outlook

Pros

Salary, benefits, workplace benefits (i.e. use of outdoor recreation areas, child care), employees don't get discounts on products, but the products are so fairly priced (in general) that they are competitive. However, the real benefit is the behind the scene financials. USAA doesn't get risky with their capital assets to ensure they can pay out on claims.

Cons

extremely micro-managed, don't question management, you will feel like a robot, not a human. Management has one single focus, shove new products down customers throats.

Explore other reviews about USAA

5.0
8 June 2026
Recommend
CEO approval
Business outlook

Pros

50% off for lunch flexible working hour

Cons

too many office politics layoff

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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