Pros
- Health care, Dental, Vision (Point system to let you get a discount on this too) - 401k (8% match & gets better as you get closer to retirement!) - Half price healthy foods in the cafeteria - Starbucks in the building - Constantly tries to keep up employee morale with appreciate events, free meals, candy, recognition etc - Pays for college and promotes employee professional development - Most members are respectful when they call (not your typical call center where everyone is rude, but you do get it on occasion) - Most managers are understanding and supportive - Good pay for essentially an entry level job + bonuses - Good training programs for both getting your insurance license and after - Empowers front line employees to make decisions (you don't always have to get a manager to help a customer or make exceptions) - Work at home opportunities
Cons
- Call center environment. You are on leashed to your desk 8 hours a day, call after call after call....Some people have been taking calls for 20 years. - Very limited positions that are not off the phones. You can advance, but it is just too a more advanced call center potion (basically your advancement means you can sell more variety of products). - If you want to get into anything not on the phone, it is very competitive. Since they do offer so many benefits like school, professional development etc everyone meets minimum requirements. So if one manager position opens, there may be 100+ internal applicants your competing with. - It is a sales position - no matter how you phrase it, it will come down to #'s - Managers will make or break your impression of the company. Try not to make assumptions, but if you consistently feel like your failing you may need to change who your leader is.