Many Millennials work here right out of college, reviews aren't objective. - Member Solutions Representative USAA Employee Review

You will work here for over a year before you see a full bonus. The base pay is not competitive for all the regulatory items you have to deal with in the different states. There is no quota, BUT you are expected to soft sell products to almost every member based off recommendations from the proprietary software used by USAA. The training is not that good and will leave you unprepared to help some of the members. You will be told to look on a knowledge based system for most of your questions. Almost a cult-like culture, lots of propaganda weekly about it being the best company in insurance and banking! You will work here for years before you have a shot at both Sat/Sun off. You will probably never be able to get off the phones unless you have a very unique skill-set. They are growing VERY fast and the poor members are suffering with a "hit or miss" experience with reps when they call in and expect excellent customer service. They use third party vendors for IT like most large corporations these days and the IT help line is a joke. The hardware is very old and they have proprietary software that glitches constantly!