Pros
The only pros were that you get a fairly good pay check with extra money if you work past certain times and on Saturdays. The bonus in Feb. and the time off is also very good, but that is as far as it goes. The Kool-Aid drinkers will tell you it is the best company they have ever worked for and if they are military then they are getting the best treatment.
Cons
Oh the downsides. Everything starts off so great and then you realize this a job that you will get stuck in and inevitably unable to move out of unless you get fired or you quite. of my three manager the first two were men, very high ranking in the military. One of them i believe may have had some insurance experience prior to coming over the other one was a geometry teacher, absolutely no management or insurance experience and he lead a team fresh out of training. What type of sense does that make. Now I wont paint the picture i a perfect employee because we all always had something we could improve upon but i have over ten years experience in the workplace with several of those years being management and i have a degree in Finance. So it came to a point at the end of 2016 where i applied for several different positions and did not get any of them. At the start of the next year I had realized due to personal family matters i needed to return to my family that was in a different state but not far from another USAA office. So i thought great i can keep my job but be near my family. Well after being told things that ended up being bs USAA got the wish they had hoped for. There was an incident that happened on the phone, long story they took the members side, not mine and by then i had been there for just under three years with no problems before. They took the transfer away from me and black marked my record for the next six months. I then moved to my third and final manger who refused to take off the mark on my record. Not so fun going into work when you wonder everyday will this be it. And after talking with a few others at the Phx campus i found out they pass out final notices to employees like a doctor passes out lollipops to patients. I do not get why you would justtry to get rid of people when a lot of time, effort and money goes into acquiring them and training the. But as evident i believe this company just is not what it used to be and the numbers make that clear. In Feb when they released the numbers at the meeting their employee retention had dropped from the prior year. Not a huge drop but still it is still a decrease and i believe it is only the beginning. This company puts more importance of its employees that are male with a military background. I highly doubt i m the only one with my experience level that could offer so much to the company but cannot because i have to prove i can sell so many products per 100 phone calls to be a manager so i can stand around at my desk to talk to other managers all day and not get anything accomplished. If you want a paycheck and a company that does not care, by all means apply. Otherwise figure out what you really want to do and go after that. Call center environments are tough and after years and years of doing it, it begins to wear you down and wear away at your humanity. That part of you that used to care about the world. After i was screwed over last year i made a ten month plan, and it was simple. Keep my head down, do my best everyday and get that bonus in Feb 2018 which i did and get the hell out of dodge, which i did. I went to manager the following week, after i knew i had my money, quite that day and walked out and it was the best feeling. So to those that apply if you still must then I just want you to go into it with your eyes wide open, don't trust any one and becareful what you say. I only rated them one star because of the pay and benefits other wise it does not even deserve that.