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      USAA

      Engaged employer

      USAA reviews

      Overall good place to work, benefits are extraordinary and they hire high character people. - Member Service Representative USAA Employee Review

      4.0
      24 July 2009
      Member service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      As mentioned above, the benefits are great. Overall good place to work, benefits are extraordinary and they hire high character people.

      Cons

      Work can be mind numbing at times. Sometimes working in a call center environment where you are essentially a sounding board for people to complain about there insurance premiums going up can be difficult.

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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