Defeated, stressed out - Claims Adjuster USAA Employee Review

1.0
1 Aug 2019
Recommend
CEO approval
Business outlook

Pros

Comparable benefits to other companies- but not over the top great

Cons

The current CEO and board of the last two years has demolished employee satisfaction. It is no longer a company that cares about employees- rather a company like all the others where the CEO & board only care about their bonuses. They are slashing jobs left and right. Entire departments have been eradicated. Thousands lost jobs. Job responsibilities thrown on other departments already at capacity. Employees of 20+ years fed up and leaving, others looking for new employment ( once unheard of here). People crying at their desks. It’s become a nightmare.

Explore other reviews about USAA

5.0
4 June 2026
Recommend
CEO approval
Business outlook

Pros

I really enjoy the people I work with and it’s a great company.

Cons

There not any cons it’s like any other job.

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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