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      Great Company - Member Relationship Specialist II USAA Employee Review

      4.0
      13 Jan 2010
      Member relationship specialist ii
      Recommend
      CEO approval
      Business outlook

      Pros

      Top managment keeps you in the loop on what is going on. Good benefits!

      Cons

      Overworked on the phones (10 hour days with two 20 min breaks and a 35 min lunch) at times with new eligibility and working Saturdays with no flexibility when it come to scheduling.

      Explore other reviews about USAA

      5.0
      8 June 2026
      Software engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      50% off for lunch flexible working hour

      Cons

      too many office politics layoff

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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