Fired while out on leave for complicated pregnancy DAY BEFORE MY DELIVERY!! - Member Relationship Specialist II USAA Employee Review

1.0
9 July 2014
Recommend
CEO approval
Business outlook

Pros

Good Benefits,Great Cafe on site,Fitness Center,and safe environment.

Cons

This place is micromanagement to the extreme. It was AWFUL. Don't get off the phone to go to the bathroom unless it's scheduled! Your calls are monitored,your breaks are monitored,you have to sit and review calls periodically with your manager and if you were lucky to have the crazy woman who was my manager....Oh boy good luck. This company was not a good company to work for. How about this manager calls me up the DAY BEFORE I have my baby and FIRES me? ON THE SPOT I lose my benefits and everything and she KNEW I was delivering the next day. If you want a company that throws you out like that then go ahead.

Explore other reviews about USAA

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great Insurance and Underwriting Training, great work environment, Decent starting pay.

Cons

Not enough sales training, I was not confident for the first couple of months, You're taking inbound sales calls which I liked but its not for everyone.

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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