Great Company with Some Great Flaws - New Member Solutions USAA Employee Review

3.0
22 Sept 2014
Recommend
CEO approval
Business outlook

Pros

Serving those who serve, pay, benefits, Christmas bonus, ammenities at facility.

Cons

Your best is never enough. You will always have things you should have done better, which can be wearing after a while. Sales sales sales... it's all about sales. They'll sugar-coat it and make it sound like it's only for the person's benefit, but that's not always the case. USAA developes two types of successfull employees..the cheerleader that takes everything at face-value and promotes it, or the person who enjoys telling people what is best for them (In their eyes). Due to the competive nature, there are those who will skew numbers and do things that are not in the member's best interest, just to get a sale/referral.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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