5.0
6 July 2010
Former employee
San Antonio, TX
Recommend
CEO approval
Business outlook
Pros
USAA's strong military tradition resonates through all employees. If you care about those in uniform, working here will put you in good company. USAA isn't top ranked in customer service by J.D. Powers or Business Week for no reason. Employees are treated well and in turn are expected to treat customers in the same way. It is a great place to work!
Cons
No company can be all things to all people and USAA is no different. Reorganizations have frankly become a part of business as usual which may not be comfortable for some. Innovation is NOT nimble due mostly to the number of moving part (business units) and bureaucracy. For Gen X, Gen Y or Millennial's the culture may feel stifling or rigid.