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      USAA

      Engaged employer

      USAA reviews

      No longer employer of choice - Financial Foundations Senior Specialist USAA Employee Review

      3.0
      12 July 2015
      Financial foundations senior specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      401k match, Education Assistance and campus facilities

      Cons

      With as many as 75% of phone reps being contract vendors in remote locations, USAA has lost the best thing they had going for them....quality employees. Managers are required to micro manage to please their directors for the purpose of numbers. Pricing now longer competitive and embarrassing to try to argue when retaining policies.

      Explore other reviews about USAA

      5.0
      26 June 2026
      Manager, contact center
      Recommend
      CEO approval
      Business outlook

      Pros

      Pay is sufficient and above Average

      Cons

      Upward movement is based on who you know

      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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