Not a good place to work. - Decision Science Analyst USAA Employee Review

2.0
20 Apr 2023
Recommend
CEO approval
Business outlook

Pros

401k is great. Pay is good.

Cons

Leadership is actively trying to change the culture and replace it with something much much worse. USAA used to have a very large remote workforce. They are recalling remote employees. Internal mobility is impossible if you are remote and you are disqualified for any posting if you are remote. Executive leadership has short average tenure at company. New CHRO more concerned with appearances and platitudes and hasn’t enacted anything substantially valuable since joining while dismantling great work. Benefits are slowly being swapped out for lesser products/options. At the time this is being posted, many employees are scared they are going to lose their jobs or will have to completely redesign their lives to keep it.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
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