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      USAA

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      USAA reviews

      Worst Call Center I ever worked for - Insurance Professional USAA Employee Review

      1.0
      25 July 2023
      Insurance professional
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits Bonuses Worked from home

      Cons

      Back to back calls at all times, poor management, low pay, micromanagement is the worst I’ve ever had at any job. This job really affected my mental health

      Explore other reviews about USAA

      5.0
      13 Apr 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The pay, Benefits, and Culture were the best

      Cons

      Micromanaging supervisor, depending on who your supervisor is.

      2
      5.0
      8 May 2015
      Risk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

      Cons

      Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

      297
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