Company has gone downhill quickly - Director USAA Employee Review

1.0
2 Aug 2023
Recommend
CEO approval
Business outlook

Pros

Love the people I work for Good benefits (used to be much better)

Cons

As a 15+ years employee who has worked in nearly all the CoSAs of this company, Executive Leadership and CEO has drastically changed. The focus on employees and mission is no longer there. Actions speak louder than words and their actions show time and time again that they only care about their own personal agenda with little care to employees and downstream impacts. The culture is now very negative and “walk on eggshell” with so much politics. Please bring back the great leaders that had integrity, military leadership, and truly cared about the employee and members and not just the bottom line.

Explore other reviews about USAA

5.0
13 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The pay, Benefits, and Culture were the best

Cons

Micromanaging supervisor, depending on who your supervisor is.

2
5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

297
See reviews by: Helpful|Rating|Date|All