Under Paid - Non Injury Claims Adjuster USAA Employee Review

1.0
23 July 2024
Recommend
CEO approval
Business outlook

Pros

Call center atmosphere individual cubicals. Ability to eventually go remote work from home.

Cons

Salary compensation is very poor considering you are expected to take 200-300 calls a day as well as open and close not only your own claims but other adjusters claims. Lazy adjusters that expect others to settle their claims. Removing of the yearly performance bonuses is not acceptable.

Explore other reviews about USAA

5.0
7 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Great Insurance and Underwriting Training, great work environment, Decent starting pay.

Cons

Not enough sales training, I was not confident for the first couple of months, You're taking inbound sales calls which I liked but its not for everyone.

5.0
8 May 2015
Recommend
CEO approval
Business outlook

Pros

Life work balance, great benefit package and nice colleagues. The goal of the company is providing the best service to its members. So, they treat employees the best to encourage them to do the same for members.

Cons

Slow IT support, limited interactions with industry. Banking business is not as mature as insurance.

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