Customer Service Analyst - Customer Service Analyst Unilever Employee Review

3.0
25 May 2017
Recommend
CEO approval
Business outlook

Pros

Ability to work from home; flexible hours; new, modern building with game room and free ice cream; sit/stand desks with ergonomic chairs; friendly co-workers; half-days on Friday during summer; end of year bonus; good company values; holiday party

Cons

End-of-year calibration where managers are required to assign each worker a ranking that operates on a bell curve, resulting in good workers being let go for "low performance" and causing employees to work against each other to get ahead; usually a round of layoffs every 2-3 years; shifting focus of company objectives from year to year; only paid for 37.5 hours a week when usually working 40+, inconsistent training/onboarding for new hires; cancelling holiday party or other social events due to budget cuts; difficult to get promoted to management level unless part of Future Leaders program or ex-military

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Unilever Response
9y
Hi. Thank you very much for your review and comments - your feedback is very much appreciated. It's great to see that you mention our flexible working approach and company values as particular positives. We will ensure your points around end of year calibration, feedback and progression opportunities are passed on to the respective teams. We hope your current role is proving successful and wish you all the best.

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Pros

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Cons

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5.0
9 Apr 2026
Recommend
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Pros

Working at Unilever in Raeford offers strong overall benefits, including good pay for the area, solid health insurance, retirement options, and additional perks like tuition assistance and employee discounts. The company provides a stable work environment as a large global organization, with opportunities for career growth and skill development in a modern, well-maintained facility. Employees often highlight the team-oriented culture, supportive coworkers, and clean, safety-focused workplace. Overall, it’s considered a reliable employer with good work-life balance and long-term career potential.

Cons

Working there can involve long hours and rotating shifts, including nights and weekends, which can make work-life balance harder depending on your role. The job can also be physically demanding, especially in production or warehouse positions, requiring standing for long periods and repetitive tasks. Because it’s a large corporation, there can be strict policies, less flexibility, and slower decision-making. Additionally, while growth opportunities exist, advancement can sometimes feel competitive or slow without the right connections or timing.

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