Led by egos, not talent - Anonymous employee Unlock Health Employee Review

I feel bad for clients because they’re not getting what they pay for. Before the acquisition, clients had a well-staffed team of talent. But within a year, we lost most of our legacy accounts. Because: Teams have been decimated to only a few overworked and underpaid staff members struggling to meet deadlines and the quality of work declined. I wish we could apologize and let them know we truly care, but Unlock pushes us out with random layoffs and draconian policies, such as forcing us to sign non-competes disguised as NSAs, and refusing raises to the few of us left—even though we’re consistently cleaning up leadership’s messes. Explaining the constant turnover to clients has simply been embarrassing. —— Here’s what else there is to know: Culture: Kind of cult-ish. To succeed here, you need to prove you are “all in” and bend the knee to leadership, never questioning their decisions. If you do, you will be punished or gaslit. Examples: People shared genuine concerns regarding the company rebrand (brought up on good faith and to protect the company) and were yelled at by VPs/leadership. If you were nervous about signing the most absurd NSA you’ve seen in your life, (one of the clauses gives them permission to sue you for whatever reason and you have to pay for their lawyers too) HR and Brandon will tell you it’s standard (it’s not) and not a big deal—or they will fire you. Some people begrudgingly signed because they couldn’t afford to lose their jobs and suddenly were no longer up for promotions they were promised. If you express feeling burnt out because you inherited several other employees jobs due to all of Unlock’s firings, you are told to use ChatGPT and accept that you work over 40 hours a week without additional pay now. If you had concerns about attending the company retreat where you were required to do things from 7-8am to 11pm at night for four days straight, Brandon told you to “lean in.” It was by far, the most ableist itinerary. People got sick and suffered extreme exhaustion from it. You were also required to room with another coworker which led to a lot of uncomfortable situations for employees. Growth/promotions: You would think if someone regularly goes above and beyond their job description, is growing their accounts and securing more money for the company, that would warrant a promotion. But not for someone that speaks up. Instead you’ll watch others who’ve embraced the “all in” culture move up while you’re given vague feedback about why you need to “prove yourself” more and forced to chase the carrot at the end of the stick. Don’t question the status quo and you’ll be fine. Otherwise, enduring low-key retaliation that’s hard to prove is your future.