Uplight is NOT: - A product-led, and by extension, a customer-centric company - Executing on a long-term strategy, but rather governed by shiny objects, constant fire-fighting, and the relationships of senior leaders and executives - A company that has used the last three years to lay a foundation to accelerate growth in the industry - A company that has demonstrated its ability to learn from prior mistakes My time at Uplight felt like ground hog's day: reorg and redefinition of the strategy, hope, disappointment. Rinse and repeat. When Uplight first formed, it had an incredibly unique opportunity to create a new solution category in the utility customer experience space and become a first mover. The company was never able to take advantage of this opportunity because of inexperienced leaders, keeping bad leaders in place for too long, and always sacrificing long-term benefit for short-term gains. While I believe the new leadership changes will finally steer Uplight back onto the right path, it's too little too late to capitalize on the initial opportunity handed to the company's founders. I'm sure Uplight will grow into a fine company, but it had the potential to be much more.
