Amazing company and culture - SDR UserTesting Employee Review

5.0
13 Sept 2018
Recommend
CEO approval
Business outlook

Pros

I've been lucky enough to work for a number of good companies and thought it would be hard to beat my last but UserZoom has topped it. - The management are very down to earth and approachable - The company cares about it's staff - Very good culture - Freedom to work your own way and support to help whenever you need it - Fair salaries - Good social events - Cool offices

Cons

- Due to the nature of the job it can mean people are onsite with clients a lot resulting in a quiet office sometimes - Perhaps need better training for graduates as it's currently geared for people with more experience

Explore other reviews about UserTesting

5.0
24 June 2026
Recommend
CEO approval
Business outlook

Pros

Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

Primarily remote with some smaller offices located in major cities.

5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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