Do your due diligence before you believe anything - Account Executive UserTesting Employee Review

1.0
22 Feb 2021
Recommend
CEO approval
Business outlook

Pros

You'll be given nice swag. Your first 6 months should be OK.

Cons

Managers are close friends, previous coworkers, or related so be very careful about giving feedback. Promotions are given to favorites. There is very high turnover and they do not put people on a plan or provide any warnings. Territories are not equally distributed. While I was there I saw two people get fired and a manager's friend/family member was given the role. It is extremely clickish. They didn't have HR at my time there and I wish I reported a few people for inappropriate comments and behavior.

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UserTesting Response
5y
Hi there. I wonder how long ago you worked at UT? In 2018, I began building the People team and we are now 28 people across all orgs and locations. I can't think of any example in the last 2+ years of a friend or family member taking a role to replace someone. Our current turnover rate is 13% -- which is well below the average rate for a private growth tech company and the Sales turnover is quite a bit lower. Sales is our happiest group in our annual surveys and the Sales team regularly reviews each member of the team regarding their performance, so the warnings are very regular if someone isn't performing. If you'd like to share more, I'd love to hear. You likely recall the company email and can ping me there and I am happy to talk and hopefully can help.

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5.0
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Best-in-class product Constant innovation Amazing colleagues and collaboration Significant upside in career trajectory

Cons

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5.0
22 June 2026
Recommend
CEO approval
Business outlook

Pros

The people here are genuinely the best part. From day one, you're surrounded by smart, collaborative teammates who want to see each other succeed. Leadership is accessible and clearly invested in the company's direction. You never feel like you're working in the dark. Work-life balance is real, not just something they say in the interview. The remote flexibility is a huge plus and they actually trust you to get your work done. The mission itself is compelling, helping companies build better products through human insight is work you can feel good about.

Cons

Like any company in a growth phase, there's some change fatigue, things shift and you have to be adaptable. Cross-team communication can be inconsistent; sometimes you find out about things later than you'd like. Processes are still maturing in some areas, which can be frustrating if you thrive on structure. That said, these feel like the right problems to have for a company moving this fast.

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