Pros
Paid holidays, including Black Friday and a few other days rarely given off by other employers. 15 days of PTO annually. Most support staff have weekends off. Company pays for Health and Dental care.
Cons
Absolutely no room to grow. No formal training for new employees. Relatively low pay for it being a salaried position and entirely too low when compared to the workload and stressful environment you are put in. Office is understaffed due to a high turnover rate, which puts pressure on the support team when dealing with a high volume of customer complaints via web chat, emails, and phone calls. Changes are constantly made to the software without ever notifying the Support Team. This ends up being a major issue, as customers ask many questions that staff do not have answers to, and many times end up in unresolved problems. There is no overtime pay, do to the position being salary, yet employees are looked down upon and scolded for not staying past their scheduled shifts. Company hesitates to hire new employees in order to cut down costs. Management plays favorites and, act in an unprofessional manner, and act bothered when employees ask for advice on system issues. Vagaro has no HR department so any workplace complaints (which are plentiful) need to be taken to an outside agency. Supervisors treat employees as if they are of minimal intelligence, and are completely oblivious to the stressful environment they have created for their employees. This job is only a small step above retail. Unprofessional all around. Between the customers, incompetent management, and stress, you will be burned out and looking for a new job within months.
