How to demoralise people and lose staff in less than 1 year - Anonymous employee Viator Employee Review

1.0
21 Aug 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Thanks to TripAdvisor a recognized brand, very nice office in a good location, great vibe and nice people in the sales department

Cons

Bad managers with low social skills and zero leadership qualities pushing their way up and make talented people leave Micro management, no trust in employees, bullying I was excited in the beginning but soon I found it extremely hard to come to work because the atmosphere was depressing and toxic, managers were backbiting about team members Oldschool management: no appreciation, no motivation, no drive to succeed, very top-down Surprised there are still people left in the London office. To everyone thinking about applying: look somewhere else!

Explore other reviews about Viator

5.0
20 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Good money for the job

Cons

Shifts can vary scheduling challenging

1.0
15 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Good compensation and benefits. Flexible remote work setup. Work-life balance is possible.

Cons

The culture is highly political and lacks psychological safety. Favoritism and perception seem to matter more than performance. Collaboration suffers because people are more focused on protecting themselves and their headcount than supporting each other. Leadership is largely absent and disconnected from the actual work. Frequent layoffs have created an ongoing sense of instability. Entire teams lose key knowledge overnight, leaving others to figure things out with little to no documentation or support. Performance reviews can feel arbitrary and it's mostly gaslighting. If your priority is a steady paycheck (until it isnt), this may work for you. If you’re looking for mentorship, strong leadership, or a collaborative and forward-thinking environment, expectations should be managed.

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