A Working Stiff - Anonymous employee Voya Financial Employee Review

1.0
11 Jan 2019
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

A Rhetorical Question with no rational answer.

Cons

A snake-pit of an environment. Narcissist Personality Disordered Scumbags mixed with flying monkey underlings who want nothing else but to fit in and remain tight with management and perpetrators (i.e. don't bully me like you do the quiet, independent types). A fear-based, blame culture where barely anyone has the spine to report recurring system-wide issues of conduct, professionalism and basic decency. When you open yourself up here to people they back-stab you. When you think you can trust someone to go to for constructive feedback, experience or guidance, you become defamed by the very people you entrusted to keep things confidential for fear of the inevitable retaliation. Retaliation is a big thing here. I had bad gut feelings about this place from the start and I was right. It's a white collar wannabe secret handshake club and the criteria for membership is to be as big of a malignant narcissist as possible. If you can lie through your teeth while grinning and have no conscience, you'll be happy here. If you have integrity and want to do the right thing, avoid this toxic waste dump.

Explore other reviews about Voya Financial

5.0
19 June 2026
Recommend
CEO approval
Business outlook

Pros

Inclusive. Charitable. Good tuition reimbursement programs.

Cons

Rude customers. Difficult helping elderly navigate digital systems/website.

1.0
30 June 2026
Recommend
CEO approval
Business outlook

Pros

Generous vacation time, closed every federal/bank holiday, and the allowance for an additional 40 hours of paid volunteer time during work hours is a nice sentiment( be aware that volunteer time is quite difficult to use if you are in the call center, but I'm sure flexibility varies by manager). Fairly diverse workforce.

Cons

This place is highly disorganized to the point where it is difficult to manage day to day functions. No one seems to know what is going on. Expect to be given a workload so extensive that prioritization is not possible. To make matters worse this company is constantly outsourcing jobs to foreign nationals in India and The Philippines. One would think this could be a national security risk, but that doesn't matter when your only motive is your bottom line. If you are offered a job in the call center, please rethink unless you are desperate. The amount of abuse that Voya allows towards its call center employees alongside ridiculous KPI's is abysmal. To top it all off, one of the core measurements in performance reviews is "customer obession". Sounds pretty cult-like and any claims of this being true are negated by most of the company's practices which increase volume and turn around time for operations. If anything, Voya seems to be obsessed with making things difficult for the customer which may I remind you are not just the giant corporations they serve, but the every day hard working people who have retirement accounts with these employers. They matter too.

See reviews by: Helpful|Rating|Date|All