Management and staffing struggles - Product Certification WQA Employee Review

Product Certification management is massively disorganized, which has resulted in a staffing crisis. Managers make a lot of statements that they won't put into writing, make promises or talk about grand future plans that never come to fruition. Job titles and functions are unclear, and it seems like this is intentional because it means managers don't have to commit to anything. The result is: people aren't sure what their job priorities are or what procedures to follow.