Overworked, stressed and not cared for - Customer Service Assistant Waitrose Employee Review

1.0
7 Sept 2017
Recommend
CEO approval
Business outlook

Pros

Great discount across Waitrose and John Lewis! Alright hours (if you're lucky) really good base pay and regular pay rises.

Cons

Management tend to have god complexes (I thought this was branch specific however I've worked in three branches and they were all the same!!) I was looked down on despite my three years working there, and often I'd be paid wrong due to the incompetence of the managers and team leaders. The stress put on staff is not fair, managers don't work hard enough, they are allowed to get away with overworking their staff and don't seem to care.

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5.0
28 Aug 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Benefits are very worth it

Cons

I was scared when there were thieves

3.0
18 Nov 2024
Recommend
CEO approval
Business outlook

Pros

good place to work all round

Cons

bad place to work sometimes

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