Senior Agent Customer Care - Anonymous employee Walmart Employee Review

Walmart stores and Walmart online are two separate entities. Meaning, that it is harder to assist customers that call upset with treatment in the store as we cannot see or answer or solve their problem since we do not have access to see or solve store problems (delivery issues, returns, pricing errors, refunds etc). Stores will tell customers to call WM online to solve issues we have no knowledge or access to fix. By the time they reach Tier2 they are truly upset.