Toxic environment to work in - Assistant Manager Wayfair Employee Review

1.0
14 July 2019
Recommend
CEO approval
Business outlook

Pros

- Coworkers - Good work/life balance - Possibility to go up quickly if you are liked - High pay for Berlin

Cons

The working environment is severely toxic. You have to quickly understand the politics of the department you work in and who you can trust. Every six months employees are rated on a bell curve which means that a certain percentage need to be set as low performers, regardless of whether they are meeting their KPIs. The decision of who will be a low performer is taken by management several months before reviews. This is usually not linked to objective performance. If you are considered a low performer you will be humiliated until you choose to go. Your team may be taken away for no reason, someone of your same level or a level lower will be put as your manager and you will be given less and less interesting work. This happens even to employees that were high performing during the past review. This instability creates a tense environment in which employees are constantly watching their backs, doubting their decisions and never feeling safe. If you are friendly with someone considered a low performer, this also hurts your career progression. It creates an ugly, competitive environment among colleagues that understand that they have to stand out more than their colleagues or bring down another colleague in order to get promoted. Aside from the working environment, there are several other things wrong: The company calls itself data driven, but this is not true. Very questionable business decisions are made because they have backing from the US office. If you speak out or question them, this is considered a negative attitude towards the company. Working with US counterparts is difficult and exhausting. The EU office is treated like a subsidiary of the US and not really allowed to make any of its own decisions. The company calls itself a flat hierarchy, but this is no longer true. The structure has become very rigid and corporate. Senior management is composed of people who are too young for the jobs they are given and not mature enough to lead teams. Most of them do not have previous management experience and this means middle management suffers. Little value is given to properly managing your team. It is more important to manage upwards than downwards. The excuse given is that “employees own their development plans” which is not true, as mentioned above, the decision on where you will be on the bell curve is taken by senior management several months before reviews. The company prefers to hire instead of promoting. You can expect to be promoted once. The entire company has a policy of “constantly raising the bar” which means that every year they hire more expensive, “better” people in management positions and employees that have been around for a year or two are considered not good enough. If you manage to stay in the company for over 2 years, most of the people that started with you will be gone. Yearly restructures: You have to be very flexible because the job you were interviewed for may no longer exist in six months and you will be randomly placed somewhere else.

Explore other reviews about Wayfair

5.0
16 June 2026
Recommend
CEO approval
Business outlook

Pros

- Extremely bright and talented colleagues, and supportive managers - Highly supportive of internal mobility - Incredible learning opportunities - you get much bigger scope at Wayfair than you would at other companies at the same level (this is true from entry level all the way up), and a lot of autonomy to drive meaningful progress and make an impact

Cons

-Required 4 days in office

5.0
12 May 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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