(Berlin Office) No Compassion, No Integrity - Senior Management Wayfair Employee Review

1.0
15 July 2019
Recommend
CEO approval
Business outlook

Pros

I met wonderful people during my time at Wayfair, although almost all of them have left since I was there. The company places a strong emphasis on social events, which is great for meeting people but also creates an environment that blurs the lines between business and pleasure.

Cons

The Berlin office was the most toxic environment in which I have worked. The beginning of the end started when the VP told recruiting to only hire consultant roles into management positions. Management quickly filled up with friends hiring friends from the likes of McKinsey, Bain, BCG, etc. People with little management experience came in to manage large teams. Morale was low. Attrition was high, and the typical response was: "You know people who live in Berlin. They're more concerned with partying than their career. Of course they'll complain and then leave." No one wanted to look at the employee NPS survey and read the pages of legitimate complaints and requests. The place was also run on a culture of fear. Tools that were supposed to encourage 360 degree feedback and transparency or to protect employees were used against them. It was common for someone's anonymous feedback of another employee to be brought up in their own performance reviews. And favoritism and tribal thinking were on the levels of a reality TV show. There was no objectivity in reviews, promotions or general treatment of employees. Employees who were being discussed for promotion in one review cycle would 6 months later be "under performers who need to be pressured to leave". People would be demoted from manager to individual contributor and have their entire team taken away from them simply because they disagreed in a meeting with a favorite of another senior leader. At the same time, these favorites could do no wrong. One manager was mentioned so many times as a reason for leaving in Exit Interviews, that eventually HR had to bring it up. The solution was to fire the HR rep who mentioned it for being "biased" and transfer the manager to another team. There was another instance of a Director who regularly slept with employees and who consistently got drunk at company events and shared all the details, sometimes even showing texts as proof. Multiple employees have made sexual harassment claims, but this Director is still there. To compensate for it, the company pays well for mid to high level management positions and showers employees in social events and benefits. From the outside, it looks like a party, but for most people it is only a matter of time before something happens that makes you feel like you are no more than an object to be thrown away when your use has worn out.

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Wayfair Response
6y
Thank you for sharing this feedback. We are truly disappointed to hear about your experience. We believe in respecting the dignity of every individual as we’re committed to providing a positive work environment for all employees. We take these complaints very seriously and we would like to speak with you further about your experience. Our goal is to foster a workplace where everyone can thrive. Please contact TalentManagementEU@wayfair.com to discuss this further. - Wayfair Talent Team

Explore other reviews about Wayfair

5.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Smart colleagues tackling interesting, business relevant problems.

Cons

Long-term projects sometimes significantly modified in response to short-term business needs.

5.0
12 May 2017
Recommend
CEO approval
Business outlook

Pros

Wayfair is a fantastic company if you're a software engineer who's looking to keep quiet, and not speak up when management treats you like garbage. And it excels at finding leaders who are willing to go the extra mile to be untrustworthy and make you feel like your job isn't safe (and for real, it's not).

Cons

Let's talk. The company has been growing like crazy, and one thing that was never thought about was "can we actually hire at a sustainable rate, and scale accordingly?" The answer was no on both counts. Software engineers at Wayfair have a history of disappearing. People who enter labs have an especially low success rate (70% make it through, and less than 50% last a whole year). It's basically their way to run people through a burnout gauntlet, and see who survives. And then you have the stories of the people who come in to work and are just asked to resign. You'll see hints of it here on Glassdoor if you dig, and it's even worse than what you read. They actually gathered all the engineers for a big meeting at the beginning of this year. And they said that they were sorry that people felt scared and were sad that people felt like management didn't care. Which is exactly how we felt. They promised that their door was open, and they were going to work hard to set things right. One person out of 500 stood up and asked a really cutting question. AND THEN THEY FIRED HIM! And there were 3 completely different official reasons given about it. It's crazy. The leaders also started up an engineering meeting to keep everyone on the same page and answer anonymous questions. One time someone asked why we couldn't get snow days off, because it was tough to shovel for 3 to 4 hours and still work an 8 hour day. So the leaders proceeded to talk down to us and reprimand us for even thinking about asking a question like this. Turnover has been high over the past year, and the best people are leaving. This worries management, but they still have no idea that the problem is actually them creating a terrible environment. So if you're a good person who cares about the person next to you and leaving things better than you found them, don't bother applying here. But if you're not, and you just want to keep your head down and not question anything, then this is the perfect place for you. And if that's what you want, Wayfair gets 5 stars. Amazing career opportunities if you want to have the same job forever. Incredible senior management that value untrustworthiness. A fantastic culture of watching people next to you disappear. It's truly a perfect company.

915
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Wayfair Response
8y
First, I wanted to thank you for providing feedback. Second, I am very sorry to hear that your experience was far from ideal. I know it can be hard to give feedback if you feel management is the problem, but leadership would love to learn about these issues to refine the Wayfair employee experience. We do try to create an open and transparent environment; one thing we’ve started doing is department-wide anonymous surveys. This has been helpful in identifying issues where people don’t feel comfortable speaking up for whatever reason and pinpoint where any issues may exist. As you noted, the company is growing very quickly - our Engineering team alone has grown tenfold over the past five years. I won’t pretend we get it right all the time, but we do aim to scale our teams and our systems reasonably to meet the rapid growth of our business, and we rely on employee feedback to refine these processes. To that end, we’ve put a lot of time and energy into our interview process. And, we closely track our voluntary and involuntary attrition rates to make sure we are keeping high employee retention and so that we can immediately nip any potential issues in the bud. For Wayfair Labs, we’ve made huge strides since the beginning of this program, and our average success rate is now over 90%, with several classes at 100%. We also run management trainings on giving, receiving and soliciting feedback. In these trainings - and in general - we encourage respect for all teammates and partners, communication and collaboration, and we try create opportunities for people to take on new challenges. I am very excited about the work we’re doing to solve tough challenges and there’s an exciting opportunity for our employees to do big things – our goal is to build a team that feels encouraged and empowered to do so. I’m very sorry you didn’t have the experience we try to cultivate. Once again, thank you for this feedback.
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