Unfocused leadership, uncompetitive pay and lack of transparency make working here tough to recommend. - Anonymous employee Which? Employee Review

2.0
25 Jan 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Great co-workers. Good benefits. Organisation ultimately has noble goals.

Cons

No clear direction, the company is stuck running around in circles at the moment. Uncompetitive pay and a lack of knowledge about/appreciation of many departments in the company from the leadership team. Lack of communication from leadership and next to no transparency, particularly around pay and reward. Leadership stubbornly unwilling to listen to the opinions of others, whether or not they are more knowledgeable about certain subjects. Many of the issues listed above mean that staff turnover is at an all time high and the company seem unwilling to make meaningful changes to address this. Communication is very one sided and leadership will often not take on board the opinions of others, making unilateral decisions without consulting key stakeholders in the business. It's no coincidence that the company is unable to hold on to it's best people when they would rather spend ludicrous amounts of money bringing in contractors to try and paper over the cracks in the short term than making their best people feel valued enough to stay with the company. It's very short sighted and many within the company can see this and are choosing to leave as a result, which then leads to the situation the company finds itself in now where they have loads of vacant positions or positions that have been filled by people who are ill suited to their roles.

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Which? Response
4y
Thank you for your feedback. The positive comments around Which?’s aims and the high quality of our people are very welcome, but unfortunately it’s apparent that you don’t feel wholly positive about your time with us. With regards to pay, after hearing from employees that people were unclear on how salaries were set and reviewed, this year we have reviewed our reward principles in collaboration with our employee reward forum and have launched a new reward approach. The new approach provides a structure that aligns with our principles, through transparency and recognising both individual and collective contributions, and is competitive and appropriate for a not-for-profit organisation. We will continue to communicate with colleagues as the new approach embeds and evolves and we are continuing to work closely with our joint union. We monitor feedback from colleagues through this forum and other channels, including our D&I forum and engagement survey to ensure employees' voices are heard whilst we embed the new approach. In the main, your comments seem to focus on decisions and behaviours relating to senior management, which is a concern and something that we would be keen to address. We take all comments about Which? very seriously and would be happy to discuss directly. Please contact us at people@which.co.uk if you wish to do so.

Explore other reviews about Which?

3.0
27 June 2013
Anonymous contractor
Recommend
CEO approval
Business outlook

Pros

Friendly and has it's heart in the right place. Feels good, man!

Cons

For a rather small company it has a lot of inertia. Autocratic leadership out of depth in the digital age of publishing.

2
avatar
Which? Response
6y
Thanks very much for your feedback on having worked for Which?. There are some really positive comments in there that are very encouraging to read. Our 'great pedigree' has been nurtured over many years (more than 60 now!) and we're still continuing to evolve. That leads onto your less positive comments. After a recent very detailed strategy review, Which? now certainly has a new and dynamic future to look forward to - and that applies to our many thousands of members and supporters, as well as our staff.
2.0
18 Feb 2026
Recommend
CEO approval
Business outlook

Pros

The mission is meaningful and the work can be interesting on paper. Some colleagues are talented and genuinely care about consumer outcomes. Great brand recognition can help on a CV.

Cons

In my experience, the culture in my area was damaging and the organisation did not feel like a supportive place to develop. • Micromanagement: Day-to-day work was heavily controlled with excessive checking and a lack of trust, which made it difficult to work autonomously or confidently. • Views disregarded: I regularly felt that my professional judgement and contributions were dismissed rather than debated, even when I came prepared with evidence and options. • Blocked opportunities: Development opportunities and higher-profile work were repeatedly directed to more senior colleagues, with limited transparency on reasoning and little meaningful support to build the skills required to progress. • Bullying and harassment: I experienced behaviour that I would describe as bullying, including undermining communication and an intimidating tone. This created stress and made the team environment feel unsafe. • Poor handling of concerns: When issues were raised, the response felt performative rather than practical, with insufficient action to address conduct or improve ways of working. Overall, it was an environment where you are expected to deliver without being trusted and where challenge is not welcomed unless it aligns with pre-set views.

1
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Which? Response
3mo
Thank you for taking the time to share your experience of working at Which? We’re sorry to hear that you felt unsupported and unsafe. It's not the experience we want for anyone working here. We always continuously strive to review our development pathways, management practices and processes for addressing workplace concerns to ensure they are fair, transparent, and effective. We encourage current employees to raise issues through available channels so they can be reviewed and addressed. We take all feedback very seriously and would be happy to discuss your personal experience in more detail so we can address. You can do so by contacting people@which.co.uk anonymously
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