4.0
27 Oct 2015
Anonymous employee
Former employee, more than 3 years
Miami, FL
Recommend
CEO approval
Business outlook
Pros
The company worked to treat its employees well. Pushing to make sure that goals were achieved and in return for the hard work when they were achieved employees would receive bonuses.
Cons
Upper management didn't always pair the right person to the position. The person in charge of IT did not have a background in IT. Expectations were often skewed because of the background gap, explaining that setting a quota for tickets to be closed was not the way to get the job done properly was misunderstood and questioned (why can't we expect each technician to close 10 - 12 tickets per day?.. not all tickets take 1 hour or less to close was not a good enough explanation )