Pros
Decent Base Salary Relaxed Work Culture Observes All Holidays
Cons
*Too many zoom meetings each week not enough time to do the job. A unreal amount of meetings and the more you read this review you will see why. *Unrealistic expectations from CSD to make quota when they have no control over what closes. CSD job is to get AE connects, AE's have to flip them into stage 1 in order for CSD to get paid. AE has no incentive to flip as they would need to manage it once its flipped. CSD Customer Base only calls current customers and they dont have a immediate reason to entertain getting a new SKU that costs $300-$900k to implement. Eventually you will get fired for not reaching goals. UNLESS you have a patch of business that has a immediate need for various Workday SKU's which is rare but you will feel inadequate when you have team mates who do; ex: Chick Fil a, Walmart. Companies with huge workforces and the capital to implement. *Every year everyone gets new accounts so all the relationships and work you have built will be in vain and someone else will reap the benefits. *Constant emails, all day every day, its no way to effectively manage them and do your job, Its an unreal amount of emails from every where. *You will have 3 managers; A manager over the team you are on, his manager, and then a Regional Mgr who is in charge of all of the AE's and CSM's, DAE's and Marketing people for your territory. You will have to meet with ALL of these each week that will fill up your calendar and leave you with maybe 2 hrs to prospect. * This job is heavy email based using Outreach. They want you to send thousands of emails for 5-10 Webinars a week to drive attendance to webinars so that you can follow up on who attended and who did not and try to schedule a AE connect. The outreach system only allows X amount of emails per day so you will fall short most of the time and your AE's & DAE's will have an expectation that you do and you must provide a report of who attended and who did not each week, It is an enormous amount of work and unrealistic,. *In terms of Outreach, for each webinar you will be tasked with creating the contact lists which requires physically going into the system and choosing titles and functional areas, this can take 2 hours. However, each AE will have clients who have particular requests on who to contact, when and so forth which becomes another job, Not to exclude ALL of these titles, roles, functional areas are being contacted in other webinar campaigns and receiving countless emails and phone calls from Workday on other sku's. You are literally contacting the same people over and over again multiple times a day and week all month long each month of the year. *If your AE or DAE's dont like you. You might as well start to look for another job because they will NOT flip any AE connects and if they get an opportunity they will not let you know and you will have to search and fight to be put on the deals by showing how many times you reached out to this particular company. This has to happen each month no matter if they like you or not and its a whole job. *Each CSD will have X amount of AE ( account executives) who travel and present Workday skus in person. Each CSD will have 2-3 DAE ( Digital Acct Executives) who do intro calls to clients. The DAE role should not exist and they will be a constant hinderance to a CSD's success. Mainly because their job functions are identical to CSD's and constantly bump heads. If a DAE is prospecting, then it takes away from high valued activity (HVA) that is what you need as a CSD to get paid. You need outreach to be marked as HVA in order to get paid HVA = email contact, phone contact, with a prospect marked in Salesforce. If the DAE is doing it, what incentive does the prospect have to answer CSD emails or phone calls. Thus you not getting HVA's = paid. This is not a harmonious relationship it is a hinderance constantly. * in spite of Workday advertising that there are a lot of opportunities to advance, if you are not 75% to goal you will be fired period. *You have other CSD's that are not Customer Base called Net New. Stay away from that role. The turn over is even higher. *Stay away from roles that are only one SKU like; Vindly. Workday acquires companies all the time. Vindly is one of them. If you accept this role your opportunities to flip into Stage 1 will be significantly LOW. Thus not making goal and being fired.
