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World Wide Technology

Engaged employer

A Reflection on Workplace Challenges and Benefits - ACSM - Associate Customer Success Manager World Wide Technology Employee Review

2.0
25 June 2024
Recommend
CEO approval
Business outlook

Pros

-High level of autonomy, allowing for significant independence in how tasks and contracts are managed -Highly competent and skilled colleagues -Opportunities to engage with a wide breadth of business concepts and departments

Cons

-Extreme lack of structured training, leading to a steep learning curve -Disparity between low pay and high responsibility is a concern -Unclear vision regarding the job responsibilities and boundaries of the "CX - Recurring Revenue" department -Leadership and strategic planning remain in a nascent stage for a 6-7 year old department of 40+ people. This underdevelopment affects overall efficiency and direction, hindering forward progress.

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World Wide Technology Response
1y
Thank you for your review and feedback. Providing employees with the training, expectations, and support they need to thrive is an important part of being a great place to work. We continue to work with our managers to ensure that our teams are equipped with the tools they need to succeed. Thanks again.

Explore other reviews about World Wide Technology

5.0
23 June 2026
Recommend
CEO approval
Business outlook

Pros

Great culture, benefits and leadership

Cons

none - amazing place to work

1.0
29 June 2026
Recommend
CEO approval
Business outlook

Pros

Remote work was nice. Pay and benefits were decent.

Cons

- Toxic, toxic, toxic - Zero work life balance - Lots of back stabbing going on. Too many management changes. Everyone has to claw for things in a negative way to get anywhere. - Bro culture and a company founder who prays and preaches at company meetings? That should NEVER happen. - No inclusivity. They say DEI is important but when the leaders are praying and seemingly right wing that doesn't reflect. - "Great Place to Work" is a total scam. They basically make you do it, talk about it constantly, remind you to take the surveys, even say how to rate. It's disingenuous. - Over-worked and ran PM's too thin, then when you get too burned out to do your job effectively you're not supported. I was running multiple projects during the day and had another project that required 12 am, 2am meetings as it was an Asian customer. I had no balance, no sleep, zero support. Instead of mitigating it, they wrote me up because I forgot something trivial (so trivial I don't even remember what it was). I was so stressed my hair literally fell out! I was so grateful to have another company headhunt me so that I could quit. TOXIC!

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