5.0
10 Feb 2026
Current employee, more than 3 years
San Francisco, CA
Recommend
CEO approval
Business outlook
Pros
Zendesk made a bunch of good decisions the last year to invest rapidly in AI products and go-to-market. It is paying off with over $200M AI ARR at the end of 2025 and driving real value for customers. Leadership talks about writing the playbook to transition from a SaaS company to an AI company and I am experiencing this real-time. Clear vision and clear strategy. Smart people at Zendesk. Good compensation and benefits as well as leadership values employees.
Cons
Sometimes do not work well cross-functionally and harder to have a strong culture with hybrid work environment, but on the hand it gives employees more flexibility. It has been a longer transformation than anticipated the last 3 years and intensity of work is high.